Purrfection's Policies

Cancellation Policy

Cancellations must be made at least 48 hours prior to your appointment.

“No Show" Policy

If owner is not home when we arrive for a scheduled & confirmed appointment, we will leave an invoice for payment of a minimum service fee ($60.00) at your door, to be paid within 10 days.

Returned Check Policy

Returned checks will be subject to a returned check fee of $20.00 or 10% of the grooming session charge, whichever is greater.

De-Matting Policy

Excessive dematting can be a very painful and dangerous process for your pet.  We will not attempt to de-mat extensive matting.  We will assess each case individually and discuss options with you.

Pet Behavior and Stress Policy

For the benefit of both the pet and the stylist, we will not continue working with vicious or aggressive pets and may refuse service.  If a pet is unusually upset, we may skip stressful procedures or take extra time for a “time out”.  We will charge for any additional time needed.  We may refer you to your veterinarian for sedation for your pet.

Pre-existing Conditions and Experiences

Your pet's safety and comfort are our primary concern.  Please advise us of any allergies, sensitivities or pre-existing medical conditions.  Also let us know of past negative grooming experiences.  We want to avoid repeating any unacceptable experiences you may have had.